Program Manager will execute the homeless services program according to contract and budget guidelines.

The Program Manager will plan to achieve all goals and objectives of contract and manage staff efforts towards those goals.

DUTIES AND RESPONSIBILITIES

Reporting to the Director, the Program Manager will perform the following tasks:

• Program development, performance goals, and service delivery for programs at the homeless shelter in accordance with stated contract requirements

• Proactively manage the facility, identify potential crises, and devise contingency plans

• Develop best practices and tools for management of the facility

SUPERVISION OF PROGRAM:

• Supervising the facility operations.

• Assure the safety of the premises and program participants

• Coordinate day-to-day operations of case managers (ensuring case managers are creating service plans and housing stability plans for clients), cook, administrative assistant, security, nurses/residents aids.

• Ensure all services to clients are properly recorded: every client intake along with the subsequent case management documentation in both a hard (paper) and soft file format.

TRAINING: 

Train, coach, and manage the team on program requirements, tools, and methods to meet those requirements:

• Effectively communicate project expectation to team members and management in a timely and clear fashion.

• Plan, conduct and record required in-service training.

• Delegate tasks and responsibilities to appropriate personnel.

• Manage multiple teams of staff engaged in various programs

• Evaluate program effectiveness; make proposals to senior management.

COMMUNICATIONS AND COLLABORATION:

• Keep Directors informed of progress towards achieving goals; Communicate with funder on an ongoing basis.

• Collaborate with community partners for services and housing opportunities to program participants.

• Plan and participate in community outreach efforts to gain and maintain community support for facility.

• Other duties as assigned.

Qualifications

• Direct supervision of a diverse team is required

• Work experience with marginalized populations, e.g. homeless/unhoused persons, substance abusers, etc.

Education

• Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years) is desired.